When Jayco Doesn't Honor Their Manufacturer Warranty

The Purchase and the Problem

In March 2025, I purchased my brand-new Jayco Greyhawk 30Z through Camping World. By May, I was on the road full-time and enjoying my travels. But just a few months later, in August, things took a frustrating turn.

After arriving at a campground, I noticed one hub cap missing. A week later, two more had fallen off. That left me with three hub caps missing on a vehicle that was only a few months old.

A Known Issue

Naturally, I turned to Google for answers — and what I found was eye-opening. Turns out, this wasn’t just me. Many Jayco Greyhawk owners had reported the exact same issue: hub caps falling off because Jayco uses “snap-on” hub caps instead of the more reliable “bolt-on” style.

This wasn’t bad luck. It was a design flaw.

Seeking Help

Since I purchased the RV through Camping World, I assumed they could help. I contacted several locations but got absolutely nowhere.

So I turned to Jayco directly. I explained the situation, thinking surely the manufacturer would stand behind their product. But Jayco told me I couldn’t file a claim with them directly — I had to go through a Jayco dealer.

After many attempts, I finally reached someone at Jayco who seemed willing to listen. Unfortunately, their solution was anything but helpful. They refused to take ownership and told me to contact Kaper, the hub cap manufacturer.

The Runaround

When I contacted Kaper, they admitted the issue outright. They said many customers had experienced the same problem. They also revealed something shocking: Kaper has been telling Jayco for a long time to switch from snap-on to bolt-on hub caps. But Jayco has refused to make the change.

So here I was, caught in the middle:

• Jayco’s stance: “It’s the hub caps, not us. Contact Kaper.”

• Kaper’s stance: “We’ve told Jayco about this for years, and they still haven’t fixed it.”

Meanwhile, nobody would take responsibility.

Stuck With the Bill

In the end, I — the customer — was left footing the bill to replace the hub caps. On a brand-new vehicle. Still under manufacturer warranty.

Absurd doesn’t even begin to describe it.

A Pattern of Passing the Buck

This experience wasn’t just about hub caps. It was about accountability. Jayco could have owned the issue and worked with Kaper to find a solution for their customers. Instead, they passed the blame. Kaper, meanwhile, pointed fingers right back at Jayco.

And once again, it was the customer left paying for the consequences of a problem they didn’t create.